All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:
- We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. Eden Hannah takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase.
PRICING, AVAILABILITY AND SALES TAX
All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is cancelled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.
For US customers: we will declare the price that was paid for customs purposes. All customs duties and taxes are included in the advertised prices.
We accept several methods of payments, we accept Visa, MasterCard, Maestro and JCB.
SHIPPING, CONTACT, BILLING AND PAYMENT INFORMATION
Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank. Orders placed by (i) children under the age of 13 or (ii) minors between the ages of 13 and 17 without parental consent will be canceled.
We are not a consignment store and therefore, all orders ship directly from our facilities to a buyer. We send all our packages via DHL Express on a signed for delivery service. Whilst we endeavor to deliver to you within 72 hours, it could be up to 5 days from order however, we guarantee a tracking number within 48 hours. Please note your goods will only be shipped Monday-Friday. A signature will be required on delivery, someone else can sign for the package. If you're not home to receive the delivery, DHL will leave you a contact card to pick up the package in person from your nearest depot. Import duties are included in advertised prices.
All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase.
We reserve the right to cancel orders in our sole discretion.
We want you to be happy with your purchase, which is why we accept returns on purchases that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on items shipped to a freight forwarder or a delivery address in the People's Republic of China/Hong Kong. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.
You have 3 days to request a return from the date you received the item(s). To initiate a return, email us at firstname.lastname@example.org
Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
- Item(s) must include the Return Label provided by us—Please note: Returns will not be processed without a Eden Hannah Return Label.
- Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included.
- Item(s) must be shipped to us within 3 days from receiving your Return Label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you.
If your return request is not approved by us for any reason, we will notify you of our decision via email and you will have the option to have the item(s) sent back to you. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs.
If your return request is not approved by us because the item(s) were inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us in our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.
If for any reason, you dispute any transaction made on the Eden Hannah app or website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the Eden Hannah app or website. Without limiting the generality of the foregoing and except as provided under “Returns” below, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the Eden Hannah app or website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the Eden Hannah app or website.
Any questions or concerns, please contact:
Customer Service at email@example.com or call us at (44) 203-302-8802.